Refund Policy

01Who processes your payment

Purchases on ShellQuest are sold and processed by our reseller and Merchant of Record, Paddle.com Market Ltd (“Paddle”). Paddle appears on your statement and handles billing, taxes, and refund settlement. This policy works alongside Paddle's buyer terms; where local consumer law gives you stronger rights, those rights apply.

0214-day money-back guarantee

We want you to buy Pro only if it genuinely helps you. If you are not satisfied, you can request a full refund within 14 days of your initial purchase — no essay required. We would love to hear why, so we can improve, but it is not a condition.

This applies to your first purchase of a plan. It is intended as a good-faith guarantee, not a way to use the full platform for free each cycle.

03How to request a refund

• Email support@shellquest.dev from your account email, or reply to your Paddle receipt.
• Include the email on the account and, if you have it, the Paddle order or receipt number.
• We aim to respond within 2 business days. Approved refunds are returned to your original payment method by Paddle; how quickly it appears depends on your bank or card provider.

04Renewals & cancellation

Subscriptions renew automatically so your access is not interrupted. You can cancel anytime from your account or the billing link in your receipt; cancelling stops future charges and you keep access until the end of the period you have already paid for.

If a renewal charges you and you did not intend to continue, contact us within 7 days of that renewal and we will normally refund it, provided the new period has gone largely unused.

05What is not refundable

• Requests made after the applicable window above.
• Renewal periods that have been substantially used.
• Accounts terminated for violating our Terms of Service, including the Acceptable Use rules.
• Custom Teams / enterprise agreements, which follow the refund terms in their own contract.

06Chargebacks

If something is wrong, please contact us first — we can almost always sort it out faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended pending resolution.